General
What types of pickleball paddles / padel rackets do you offer?
We offer a variety of paddles and rackets for all levels, ranging from beginner to advanced. Our paddles and rackets are made from various materials to provide comfort, durability, and optimal performance. Whether you’re just starting out or looking to compete at a higher level, we have the perfect equipment to suit your needs.
Are your Paddles / Rackets Genuine?
Yes! All of our paddles / rackets are 100% genuine!
We source our products directly from the paddle brands and through reputable UK suppliers who have established relationships with these brands.
We do not source or sell any products from cheaper marketplaces such as AliExpress, Alibaba, Banggood, DHgate, Gearbest, or Taobao.
How can I determine the best paddle for my playing style?
Choosing the right paddle / racket can significantly enhance your game. Some factors to consider are:
- Weight
- Material (Graphite, Composite, or Wood)
- Grip Size
- Shape of the Paddle
- Core Material (Polymer, Nomex, or Aluminium)
- Surface Texture
By taking these factors into account, you can find a paddle / racket that complements your playing style and helps you perform your best on the court.
For a detailed look at what to consider, check out our Paddle / Racket Guide.
Do you offer paddle / racket customisation services?
At this time, we do not offer any paddle / racket customisation services.
If you have any other questions or need assistance in choosing the right paddle or racket from our existing range, feel free to ask Jay, our AI helper who has a wealth of knowledge or get in touch with us via . You’ll find our AI Agent will provide you with all the answers you need!
We’re here to help you find the perfect paddle / racket to suit your playing style and needs.
How do I care for and maintain my paddle / racket?
Proper care and maintenance of your paddle or racket can extend its lifespan and ensure optimal performance.
Here are some tips to help you keep your paddle or racket in great condition:
Cleaning:
- Regular Cleaning:Â Wipe down your paddle or racket with a damp cloth after each use to remove dirt, sweat, and debris.
- Deep Cleaning:Â Occasionally, use a mild soap and water solution to clean the surface. Avoid using harsh chemicals or abrasive cleaners that can damage the paddle or racket.
Storage:
- Avoid Extreme Temperatures:Â Store your paddle or racket in a cool, dry place. Avoid leaving it in direct sunlight, hot cars, or freezing environments, as extreme temperatures can warp or damage it.
- Use a Cover:Â Protect your paddle or racket from scratches and dings by storing it in a cover or case when not in use.
Handling:
- Avoid Dropping:Â Be careful not to drop your paddle or racket on hard surfaces, as this can cause cracks or chips.
- Grip Maintenance:Â Replace the grip or overgrip as needed to maintain a comfortable and secure hold. A worn-out grip can affect your control and performance.
Inspection:
- Regular Checks:Â Periodically inspect your paddle or racket for any signs of damage, such as cracks, chips, or loose edges. Address any issues promptly to prevent further damage.
Additional Tips for Padel Rackets:
- Frame Protection:Â Use a frame protector to shield the edges of your padel racket from accidental impacts and prolong its lifespan.
By following these care and maintenance tips, you can ensure that your pickleball paddle and padel racket remain in top condition, helping you perform your best on the court.
How do I know if a product is in stock?
Our website provides real-time inventory updates. If a product is currently not available, it will display an “Out of Stock” message on the product’s page. This way, you can easily see which items are available for purchase.
Warranty
Are there any warranties on your paddles, rackets, and equipment?
Items sold by us are covered by manufacturers’ warranties, which can be checked on the relevant manufacturer’s website.
If the warranty requires registration, you are responsible for registering your product to activate the warranty.
The warranty period for pickleball paddles, padel rackets, and equipment can vary depending on the manufacturer. Here are some general guidelines:
- 1-Year Warranty: Many manufacturers, such as SLK offer a one-year warranty against manufacturing defects and workmanship.
- 6-Month Warranty: Some brands, like Diadem and JOOLA, provide a six-month warranty.
- Limited Lifetime Warranty: Certain manufacturers, including Engage and Paddletek, offer a limited lifetime warranty against manufacturer defects.
It’s always a good idea to check the specific warranty details provided by the manufacturer of your paddle on the product’s page before making a purchase.
If you’re unsure and would like help understanding the warranty provided by a manufacturer, feel free to get in touch with us via
Orders
Are There Any Import Duties To Pay On My Purchase?
All our prices are fully inclusive of duties and taxes.
We believe in transparent pricing. That means the price you see on our online store is the final price you pay. We do not add any import duties, VAT, or other taxes on top of our listed prices. No hidden fees, no surprises – just straightforward shopping.
Why have a I received multiple order emails?
When you place an order with us consisting of multiple items, our system automatically splits your order based on the items supplied by different suppliers. This process creates separate orders, each with its own order ID, which are then sent to the correct fulfilment centre for your items to be shipped. This allows us to ensure your products are accurately fulfilled and delivered on time.
Don’t worry – you will not be charged multiple times for the same order. We’ve made sure our system charges you correctly for your order!
How does splitting orders affect my shipping costs?
Splitting an order does not affect your shipping/delivery costs. This will have been factored in, calculated and displayed at checkout.
Will I receive all items from my order at the same time?
We may at times need to dispatch order items separately. Where are order is split among different suppliers, the delivery times for each product may vary. You might receive your items in separate packages and on different days. We will try to provide tracking information for each shipment so you can monitor the delivery status of your products.
We aim to deliver all products within 3 – 5 business days.
Shipping & Returns
What are the shipping options and costs?
Our standard shipping cost is £4.99 for all orders within mainland UK. Enjoy free delivery on orders over £100. Please note, Northern Ireland may incur higher shipping charges.
How long does delivery take?
Delivery within the UK typically takes 3-5 business days. We also offer expedited shipping options at checkout.
How can I track my order?
Once your order is shipped, you will receive a tracking number via email. You can use this number to track your order either on our website or via the courier’s tracking portal.
What is your return and exchange policy for paddles / rackets?
Depending on the item, we have varying returns and exchange policies.
Please refer to our Terms and Conditions page for full details or send us an email on .
What should I do if I receive a damaged or defective item?
We ensure all products are free of damage at the point of dispatch. According to major small package carriers, signing for your packages indicates acceptance without damage.
Therefore, DO NOT SIGN FOR DAMAGED PACKAGES.
If needed, inspect packages with the carrier present to determine any transportation damage.
Damage claims can only be made with the carrier at the time of delivery, hence damaged packages with damaged goods should be refused by the customer at the time of delivery.
If you have ended up with a damaged paddle, please send us an email to immediately.
Payments & Discounts
What payment methods do you accept?
We accept all major credit cards, PayPal, and Apple Pay.
Do you offer discounts or promotions?
Yes, we regularly hold sales and promotional events. We do like to celebrate the seasons and also Pickleball / Padel related events, therefore you could pick up a paddle / racket or few at a very good price. With regards to discounts, our paddles / rackets are already priced very competitively, ensuring you’re getting great value for your money.
